We are really sorry if your order was not delivered or arrived late. We care about delivering gifts around the world so we are very concerned if something goes wrong.

  1. Please make sure recipient was home on delivery day, if not, do not worry, our florist always leave a note or call the recipient in order to arrange second delivery the next day.
  2. Please be advised in most cases we are not able to guarantee exact delivery time (even though you have submitted a special request). This depends on our local florist/courier schedule.  If you could not choose AM or PM delivery time during your buying process this is because we cannot offer this service for that particular order.
  3. If the bouquet is more than 24 hours late please use the form

You may submit a claim only within 7 business days after the delivery date.

Please note we will send you delivery confirmation e-mail. 

Kindly note that we do not have a real-time update system, so it may take a few hours  to update.