We are really sorry if your order was not delivered or arrived late. We care about delivering gifts around the world so we are very concerned if something goes wrong.
- Please make sure recipient was home on delivery day, if not, do not worry, our florist always leave a note or call the recipient in order to arrange second delivery the next day.
- Please be advised in most cases we are not able to guarantee exact delivery time (even though you have submitted a special request). This depends on our local florist/courier schedule. If you could not choose AM or PM delivery time during your buying process this is because we cannot offer this service for that particular order.
- If the bouquet is more than 24 hours late please use the form
You may submit a claim only within 7 business days after the delivery date.
Please note we will send you delivery confirmation e-mail.
Kindly note that we do not have a real-time update system, so it may take a few hours to update.