I am a client

    • CHECK ORDER STATUS

      You can check the status of your order by clicking here and filling the details.

      We cannot offer real time delivery status updates. Sometimes we don't receive delivery confirmation from our local florist until the day after delivery. Thanks for your patience!

    • DELIVERY TIME

      Please be advised in most cases we are not able to guarantee exact delivery time (even though you have submitted a special request). This depends on our local florist/courier schedule.

      1. Please make sure recipient was home on delivery day, if not, do not worry, our florist always leave a note or call the recipient in order to arrange second delivery the next day.
      2. If the bouquet is more than 24 hours late please use the form below to contact us.

      Please note we will send you delivery confirmation e-mail! (check your spam folder please)

    • NOT DELIVERED / LATE DELIVERY

      We are really sorry if your order was not delivered or arrived late. We care about delivering gifts around the world so we are very concerned if something goes wrong.

      1. Please make sure recipient was home on delivery day, if not, do not worry, our florist always leave a note or call the recipient in order to arrange second delivery the next day.
      2. Please be advised in most cases we are not able to guarantee exact delivery time (even though you have submitted a special request). This depends on our local florist/courier schedule.  If you could not choose AM or PM delivery time during your buying process this is because we cannot offer this service for that particular order.
      3. If the bouquet is more than 24 hours late please use the form below to contact us.

      You may submit a claim only within 7 business days after the delivery date.

      Please note we will send you delivery confirmation e-mail!

    • QUALITY CLAIM

      We are sorry to not have fulfilled your expectations, but please understand that there may be minor variations in the bouquet’s composition and shape, as their availability depends on stock. Our flower arrangements are unique and handcrafted, so no two arrangements are ever the same, however slight variations are sometimes necessary.

      You may submit a claim within two business days after the delivery date, please note the photo is required.

      If you wish to report the issue please use the contact form below and we'll contact our florist to see what happened and update you as soon as we have the information.

    • ADDED PRODUCT IS MISSING

      Please bear in mind orders only contain the items listed in your confirmation email. Vases and other items are not included, unless explicitly stated in the product description.

      You may submit a claim only within 7 business days after the delivery date.

      If you are sure there is a product missing from your order you can use the message box below to describe it. We will fix it, don’t worry!

    • I HAVE NOT RECEIVED A REFUND

      Please note this may take up to 7 working days to credit on your account or card.

      If you still haven't received it please fill in the message box below to let us know.

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    I am a florist

    • ADDRESS AND CONTACT INFORMATION

      Tel: +34 93 201 00 15
      Fax: +34 93 396 90 80


      floristcare@floraqueen.com
      www.floraqueen.com


      Frederic Mompou 3, 7B.
      Sant Just Desvern, 08960
      Barcelona, Spain


      FLORAQUEEN
      FLOWERING THE WORLD, S.L.
      is registered in the Mercantile Registry of Barcelona, Volume 36.886, Folio 206, Page B 290474. Fiscal identification code B-63609051


    • BANK FEES

      FloraQueen is not responsible for bank charges received from your bank.

    • DELIVERY RECEIPT

      Please keep a signed delivery receipt for at least 6 months.


    • PRICES

      FloraQueen adapts the prices of its products to each country and also to the variations that can occur during the year, always searching a mutual benefit. Because of this, price increases will be
      rarely accepted.

    • REFUND POLICY

      100% Satisfaction Guarantee. Clients are entitled to request a refund or replacement at your
      expense:
      · If the order is delivered late.
      · If the product value, quality of flowers or concept of the bouquet was not respected.

    • RESPONSIBILITY

      Once you have confirmed the order you are responsible for correct delivery in the agreed terms.

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